Bill Pay

About DFCU's Bill Payer

Dakotaland Federal Credit Union's Bill Payer service is being used
by more and more DFCU members every day. Here's why...

It's Secure - Bill Pay is safe and secure. To ensure that your personal information remains confidential, we use SSL technology to transmit and receive all of your personal information across the Internet.
It's Easy - Setting up and paying bills is simple and fast. Once you have established your payee list, paying bills online is as easy as filling in the dollar amount, selecting the date to pay the bill, and you're done.
It Saves You Postage - Over $40.00 a year if you pay 10 bills a month.
It's FREE - Save up to $120 a year or more over competing services.
You're In Control - You can pay almost anyone, any amount, any time day or night, or you can set up automatic payments.*
It's Convenient - Schedule single payments in advance. Schedule monthly, twice-monthly, biweekly, weekly, and many other options.

Want to try it out? Visit our Bill Pay Demo to see how it works.

To use Bill Pay you will need a DFCU Savings Account or a DFCU Checking Account. Payments are deducted from your account as you make them.

How Do I Get Started?

Log into your E-Teller account. On the left side click on Bill Pay. Complete the enrollment form. When you receive notification from DFCU that your bill pay enrollment has been approved (generally within 24 hours during regular business hours), you may begin to use the service.

*You may not use the online bill pay service to pay governmental fees (such as taxes), court-directed obligations (such as alimony or child support), payments over $99,999.00, or payments outside the Unites States and its territories.

Other Frequently Asked Questions

What Browser Setting Are Required To Use The Bill Payment Service? The following are a list of supported browser versions:

Internet Explorer 5.0/5.5 Users
Internet Explorer 6.0 Users
Netscape Communicator 6.2 Users
Netscape Communicator 7.02 Users
AOL Users

The Bill Pay Application utilizes a variety of enhanced tools and security options. The current browser and potential browser version may vary due to necessary compliance with W3C standards (http://www.w3.org/). Moreover, we only support the most feature rich and highest level security browsers.

128 bit SSL (Secure Socket Layer) technology is required to proceed. This provides a higher level of encryption to ensure that the data sent to and from the bill pay website is unattainable by an outside source.

To download the latest version of Internet Explorer, click on the link http://www.microsoft.com/windows/ie/default.asp and click on "download now".

To download the latest version of Netscape, click on the link http://channels.netscape.com/ns/browsers/default.jsp and click on "Free Download".

Should The Processing Date Be The Actual Due Date Of The Bill? No. You should schedule payments a minimum of five (5) business days for your check payments and a minimum of three (3) business days for your electronic payments prior to the actual date. Weekends and federal reserve holidays are not counted as business days. Payments scheduled after 4pm Eastern Time will not be processed until the following business day.

How Soon Are The Funds Actually Taken Out Of My Account? Bill payments are debited from your designated account within 24 hours of the process date.

What Happens If I Do Not Have Enough Money In My Account To Cover A Scheduled Transfer Or Payment? If funds are not available on the requested processing date, your transfer of bill payment may be cancelled. If cancelled, you will be required to reschedule the payment; the bill pay system will only process the payment one time. If a recurring payment is cancelled, future payments on the recurring schedule will not be affected; however, you will need to reschedule the cancelled payment if you want it to be paid.

When And How Are My Payments Delivered and How Can I Ensure That My Payee Receives My Payment By The Due Date? After funds are withdrawn from your account, we may remit your payment by electronic funds transfer, or if the payee does not accept electronic payments, by mailing your payee a check. Because of the time it takes to remit your payment to the payee, they will not receive payment on the processing date (the date you instructed us to deduct the funds from your account). Therefore, you should allow sufficient time for payments to be received and posted to your account.

How Can I Get Help?

Live Help: Phone support is provided from 7:30am to 5:30pm Eastern Time and can be reached by dialing the Subscriber Services phone number (1-866-805-4505). Some users will also find a CHAT BUTTON on every page in the bill pay service. By pressing this button, you will be immediately connected to a Subscriber Services Representative with the Bill Payment Service. This connection is secure and can be used to get assistance with scheduling payments, requesting payment research and answering just about any question you may have regarding your bill payment account. This service is also available from 7:30am to 11:00pm Eastern Time. With both the Subscriber Services phone support and CHAT Button, you will need to confirm ownership of your account by answering questions that only you as the account owner would know.

Call Center Support: A toll-free number(1-866-805-4505) is displayed at the bottom of each page in the bill pay product. This phone number connects you to a Subscriber Services Representative within the call center. You can get assistance with any question you may have regarding your bill payment account. You will need to confirm ownership of your account by answering questions that only you as the account owner would know. This service is available from 7:30am to 5:30pm Eastern Time.

Email: You can also use email to get your questions answered. You can send your email requests to subscriberservices@billpaysite.com. Please do not send account numbers, password, security words or social security numbers by email.